Retailers will do almost anything to get a sale

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I had to inspect a carpet last week in an apartment. When I got there the carpet was rippled everywhere. The install had been down for three years and “restretched” three times. I ask the customer for the claim history and he starts yelling at me saying “look, look” and didn’t answer any of my questions. I decide to disengage the carpet and look underneath to look for evidence that the carpet had been properly stretched in the first place. Lo and behold I find the carpet is loosely laid over a laminate floor–no tackstrip , no underlayment. The customer screams again, this time stating┬áthat the floor cost him $8K and no one was going to put holes in it to put tackstrip and underpad. Okay, so I can understand that the guy is the type who yells and screams until he gets what he wants—BUT WHY IS THE RETAILER ALLOWING IT, LET ALONE “RESTRETCHING IT” THREE TIMES. What has the carpet business come to? For those people reading this blogpost let it be known that carpet over underpad must be tacked down somehow AND it must be powerstretched 1-1.5% of both its length and its width. Otherwise the carpet will buckle.